Terms of service

Terms of Service

Effective Date: July 29, 2026

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SEO Page Title:
Terms of Service | Custom Signs & Graphic Displays | Howdy Owl

Meta Description:
Review Howdy Owl’s Terms of Service for custom signs, banners, graphic displays, artwork approvals, shipping, returns, and website use.

Suggested URL:
/policies/terms-of-service

1. Overview

These Terms of Service govern your use of the Howdy Owl website and your purchase of products or services from Howdy Owl.

Howdy Owl provides custom signs, banners, graphic displays, printed graphics, decals, vehicle graphics, trade show displays, wall displays, wood wall art, and related visual branding products. Throughout these Terms, the words “Howdy Owl,” “we,” “us,” and “our” refer to Howdy Owl.

By visiting our website, requesting a quote, approving artwork, placing an order, or purchasing a product or service from us, you agree to these Terms of Service. These Terms apply to website visitors, customers, businesses, organizations, schools, contractors, property managers, event organizers, individuals, and anyone else who uses our website or services.

Please read these Terms before using our website or submitting an order. Do not use the website or purchase from us if you do not agree to these Terms.

2. Eligibility and Authority

You must be at least 18 years old or otherwise legally able to enter into a binding agreement to place an order.

When placing an order on behalf of a business, school, organization, team, government entity, property owner, event, or another person, you represent that you are authorized to approve the order and agree to these Terms on their behalf.

3. Products and Services

Howdy Owl offers custom signs and graphic displays that may include:

  • Yard signs and metal stake signs

  • Vinyl banners and mesh fence banners

  • Rigid signs and display boards

  • Decals and stickers

  • Vehicle graphics

  • Trade show displays

  • Senior banners and school displays

  • Framed canvas and wall graphics

  • SEG framed fabric displays

  • Signature wood wall art

  • Custom printed graphics

  • Other signage and branded display products

Product availability, materials, finishing options, sizes, pricing, minimum quantities, production methods, and turnaround times may vary.

We reserve the right to modify, discontinue, limit, or refuse any product or service at our discretion. We may also recommend a different material, product, production method, or supplier when we believe it will provide a better result for the customer’s intended use.

4. Quotes and Pricing

Quotes are based on the information available when the quote is prepared. Pricing may change if the customer changes the size, quantity, material, artwork, finishing, delivery requirements, installation requirements, deadline, or other project specifications.

Unless otherwise stated in writing, quotes are valid for 30 days.

Prices displayed on our website may be changed at any time without notice. We make reasonable efforts to keep website pricing accurate, but typographical errors, outdated information, or technical errors may occur.

If an incorrect price is displayed, we may cancel the affected order and issue a refund, or contact the customer for approval of the corrected price before proceeding.

Applicable sales tax, shipping charges, rush fees, artwork fees, setup fees, installation charges, and other project-specific costs may be added when applicable.

5. Orders and Payment

An order is not considered accepted until Howdy Owl has received the required payment or deposit and confirmed the order.

Depending on the project, payment may be required in full before design or production begins. Larger or custom projects may require a deposit, progress payments, or other payment terms stated in the quote or invoice.

The customer is responsible for providing accurate billing, shipping, contact, and order information.

We may pause or cancel an order when:

  • Payment has not been received

  • Required information or artwork has not been provided

  • The customer has not approved a proof

  • The requested content may violate the law or another person’s rights

  • The project cannot be produced safely or according to the requested specifications

  • Circumstances outside our reasonable control prevent production

6. Customer-Provided Artwork and Content

Customers may provide logos, photographs, artwork, names, trademarks, slogans, designs, files, text, or other content for use in a custom sign or graphic display.

By submitting content to Howdy Owl, you represent and warrant that:

  1. You own the content or have permission to use, reproduce, modify, print, and display it.

  2. The content does not infringe any copyright, trademark, privacy, publicity, or other legal right.

  3. The content is accurate and may legally be used for the requested project.

  4. You have obtained any necessary permission from photographers, designers, schools, organizations, athletes, employees, models, property owners, or other affected parties.

You grant Howdy Owl a limited license to use, reproduce, resize, crop, edit, convert, print, manufacture, and otherwise process the submitted content as reasonably necessary to complete your order.

You remain responsible for all customer-provided content. Howdy Owl is not responsible for determining whether submitted artwork, logos, photographs, names, or designs are legally protected or properly licensed.

We may refuse to produce content that we reasonably believe is unlawful, infringing, threatening, defamatory, deceptive, hateful, obscene, unsafe, or otherwise inappropriate.

7. Artwork Quality and File Requirements

Customers are responsible for supplying artwork that meets the file requirements for the ordered product.

Low-resolution images, screenshots, compressed files, incorrectly sized files, missing fonts, incorrect color settings, and poor-quality artwork may affect the finished product.

Howdy Owl may notify the customer when an obvious file-quality concern is identified, but we are not responsible for detecting every spelling error, design issue, resolution problem, copyright concern, incorrect measurement, or other defect in customer-supplied files.

Additional design, setup, file correction, recreation, formatting, or artwork preparation fees may apply when a file is not production-ready.

8. Proofs and Customer Approval

When Howdy Owl provides an artwork proof, the customer is responsible for carefully reviewing all details before approval, including:

  • Spelling and grammar

  • Names, dates, addresses, phone numbers, and website addresses

  • Colors and logos

  • Photographs and image placement

  • Dimensions and quantities

  • Layout and orientation

  • Material and finishing selections

  • Cut lines, borders, hems, grommets, and safe areas

  • Overall appearance and project specifications

Approval may be provided electronically, including by email, text message, online approval, payment, or another written method.

Once a proof is approved, it is considered final. Howdy Owl may begin production immediately after approval.

The customer is responsible for errors that appeared in an approved proof. If a replacement is needed because of a customer-approved error, Howdy Owl may offer discounted replacement pricing but is not required to provide a full refund or free replacement.

Changes requested after approval may result in additional charges and a revised production schedule.

9. Color and Production Variations

Colors displayed on computer monitors, phones, tablets, and other screens may not exactly match printed colors.

Color differences may also occur because of:

  • Different printing processes

  • Material types and surface finishes

  • Ink, coating, or laminate variations

  • Lighting conditions

  • File color settings

  • Previous production runs

  • Normal manufacturing tolerances

Unless a specific color-matching service is included in writing, Howdy Owl does not guarantee an exact match to a screen display, previous product, paint color, fabric color, printed sample, or another manufacturer’s output.

Small variations in size, trimming, placement, cutting, folding, hemming, grommet position, material texture, or finishing are normal in custom manufacturing and are not automatically considered defects.

10. Turnaround Times

Production and delivery dates are estimates unless Howdy Owl specifically guarantees a deadline in writing.

Estimated turnaround generally begins after:

  • Payment or the required deposit is received

  • Production-ready artwork is supplied

  • The final proof is approved

  • All project details are confirmed

Delays caused by missing information, artwork revisions, proof approval, payment issues, supplier delays, equipment problems, weather, carrier delays, material availability, or other circumstances outside our reasonable control may extend the completion date.

Rush production may be available for an additional charge but must be confirmed in writing.

Howdy Owl is not responsible for indirect losses resulting from an estimated completion or delivery date that is not met.

11. Shipping and Local Delivery

Howdy Owl serves customers in Ashland, Omaha, Lincoln, surrounding Nebraska communities, and throughout the United States.

Shipping and local delivery availability depend on the product, order size, destination, and current promotion.

Any free-shipping or free-delivery offer is subject to the terms displayed with that offer and may exclude certain products, quantities, locations, oversized orders, rush orders, or special handling requirements.

Customers are responsible for providing an accurate and accessible delivery address. Additional charges caused by an incorrect address, refused shipment, missed delivery, address correction, storage fee, or reshipment may be billed to the customer.

Shipping carriers operate independently from Howdy Owl. Carrier delays, weather delays, service interruptions, lost packages, and delivery exceptions may be outside our control.

Customers should inspect packages and products promptly after delivery. Damage that appears to have occurred during shipping should be photographed, and all packaging materials should be retained while the claim is reviewed.

12. Returns, Replacements, and Customer Satisfaction

Customer satisfaction is a top priority at Howdy Owl. We take pride in providing dependable service, honest recommendations, and premium-quality custom signs and graphic displays.

Because many products are custom-made, personalized, printed to order, or produced specifically for a customer, they generally cannot be returned or resold for reasons unrelated to a defect or Howdy Owl error.

Defective Products or Howdy Owl Errors

When a product is defective, damaged because of our production process, or incorrect because of a Howdy Owl error, we will work with the customer to provide an appropriate solution. Depending on the circumstances, the solution may include:

  • Reprinting or replacing the affected product

  • Repairing or correcting the product

  • Providing store credit

  • Issuing a partial or full refund

The appropriate resolution will be determined based on the nature and extent of the issue.

Customers should contact Howdy Owl as soon as possible, preferably within seven calendar days of delivery, and provide photographs and a description of the problem.

Customer-Provided or Customer-Approved Errors

A full return or refund is generally not available when an issue results from:

  • Incorrect customer-provided information

  • Spelling or design errors shown in an approved proof

  • Incorrect measurements supplied by the customer

  • Low-resolution or poor-quality customer artwork

  • Improper installation, storage, care, or use

  • Normal color or manufacturing variations

  • A change of mind after production begins

  • Ordering the incorrect product, size, quantity, material, or finish

When possible, Howdy Owl will work with the customer to offer a fair, discounted price for a corrected replacement.

Additional details are available in our separate Return and Replacement Policy.

13. Cancellations and Order Changes

Orders may be canceled before design, material purchasing, or production begins, subject to any costs already incurred.

Design fees, setup fees, special-order material costs, payment-processing costs, and completed work may be deducted from a cancellation refund.

Once custom production has started, the order may not be canceled or fully refunded.

Changes to artwork, quantity, size, material, delivery method, or other specifications may result in additional costs and a revised completion date.

14. Product Use, Installation, and Maintenance

Customers are responsible for determining whether a product is appropriate for its intended location and use unless Howdy Owl has agreed otherwise in writing.

Product lifespan depends on material, installation, exposure, weather, surface preparation, maintenance, handling, and environmental conditions. Statements regarding expected durability are estimates and are not guarantees unless expressly stated in writing.

Unless installation is specifically included in the quote, the customer is responsible for installation and for following any provided instructions.

Howdy Owl is not responsible for damage caused by improper installation, unsuitable mounting surfaces, extreme weather, misuse, alteration, neglect, vandalism, building conditions, vehicle condition, or failure to maintain the product.

Customers are responsible for obtaining any required landlord permission, property-owner approval, permits, engineering approval, sign-code approval, or government authorization.

15. Website Content and Accuracy

We make reasonable efforts to provide accurate product descriptions, photographs, pricing, examples, measurements, turnaround estimates, and other website information.

However, website content may occasionally contain typographical errors, inaccuracies, incomplete information, or outdated details.

Product photographs and mockups are provided for general representation. The finished product may vary in scale, color, appearance, material, placement, surroundings, or other details.

We may correct website errors, update information, or cancel affected orders without prior notice.

16. Howdy Owl Intellectual Property

Unless otherwise stated, the Howdy Owl website and its original content are owned by or licensed to Howdy Owl, including:

  • Website text

  • Product descriptions

  • Photographs and mockups

  • Graphics and illustrations

  • Howdy Owl logos and branding

  • Original product designs

  • Templates and layouts

  • Videos

  • Website organization and presentation

You may not copy, reproduce, distribute, sell, modify, publish, scrape, or commercially use Howdy Owl content without written permission.

Purchasing a physical product does not automatically transfer ownership of Howdy Owl’s underlying templates, working files, production files, design systems, or intellectual property.

Ownership or release of editable design files must be agreed upon separately in writing.

17. Portfolio and Promotional Use

Unless the customer requests confidentiality in writing before production, Howdy Owl may photograph or display completed work for reasonable business purposes, including:

  • Website portfolios

  • Social media

  • Printed marketing materials

  • Product samples

  • Sales presentations

  • Advertising

We will make reasonable efforts to respect requests involving confidential launches, private events, sensitive information, minors, or unreleased branding.

18. Reviews and Customer Feedback

Customers may submit reviews, photographs, comments, suggestions, or other feedback.

By voluntarily submitting feedback or product photographs to us, you authorize Howdy Owl to use, reproduce, and share that material for reasonable marketing, customer-service, and business purposes unless you tell us otherwise.

We do not require customers to provide positive reviews, and nothing in these Terms is intended to restrict an honest review or lawful statement about a customer’s experience.

19. Prohibited Website Uses

You may not use our website:

  • For unlawful, fraudulent, or deceptive purposes

  • To violate intellectual-property or privacy rights

  • To transmit malware, viruses, or harmful code

  • To interfere with website security or operation

  • To scrape or collect information without authorization

  • To impersonate another person or organization

  • To submit false payment, identity, or order information

  • To harass, threaten, or harm another person

  • To create or distribute illegal or infringing products

We may restrict access, cancel an order, or terminate service when these Terms are violated.

20. Third-Party Services and Links

Our website may use or link to third-party services such as Shopify, payment processors, shipping carriers, social media platforms, review services, mapping services, and other providers.

Howdy Owl does not control and is not responsible for the content, availability, security, policies, or performance of independent third-party websites and services.

Your use of a third-party service may be subject to that provider’s separate terms and privacy policies.

21. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

Except for warranties expressly stated in writing, Howdy Owl disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent those warranties may legally be disclaimed.

Nothing in these Terms limits a warranty or consumer right that cannot legally be waived.

22. Limitation of Liability

To the fullest extent permitted by law, Howdy Owl will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, lost event revenue, lost advertising value, reputational harm, or loss of data arising from the website, an order, a delayed shipment, or a product.

For a claim directly related to a particular order, Howdy Owl’s total liability will not exceed the amount the customer paid for the affected portion of that order.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

23. Responsibility for Customer Content

You agree to be responsible for claims, losses, costs, or expenses arising from customer-provided content that infringes another person’s rights or violates the representations made in these Terms.

This provision does not require a customer to accept responsibility for Howdy Owl’s independent negligence, intentional misconduct, or violation of applicable law.

24. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, requesting a quote, or placing an order, you acknowledge that information may be processed as necessary to communicate with you, prepare estimates, produce orders, accept payments, arrange delivery, provide support, prevent fraud, and operate our business.

25. Electronic Communications

When you contact us electronically, request a quote, approve artwork, or place an online order, you consent to receive communications related to your inquiry or transaction by email, text message, telephone, or through the website.

Electronic approvals and communications may be treated as written authorization for order-related purposes.

26. Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to conflict-of-law principles.

Before filing a legal claim, the parties agree to make a good-faith effort to resolve the issue directly.

Unless applicable law requires otherwise, disputes arising from these Terms or a Howdy Owl order will be handled by the appropriate state or federal courts serving Saunders County, Nebraska.

27. Severability

If any portion of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will be interpreted or modified only as much as necessary to make it enforceable.

28. No Waiver

A failure by Howdy Owl to enforce any provision of these Terms does not waive our right to enforce that provision later.

29. Entire Agreement

These Terms, together with the applicable quote, invoice, proof approval, Return and Replacement Policy, Privacy Policy, and any written project agreement, represent the agreement between Howdy Owl and the customer regarding the website or order.

When a signed project agreement or written quote directly conflicts with these general Terms, the more specific written project agreement or quote will control for that project.

30. Changes to These Terms

We may update these Terms to reflect changes to our products, services, website, business practices, or legal obligations.

The updated Terms will be posted on this page with a revised effective date. Changes apply to website use and orders occurring after the updated Terms are posted unless otherwise required by law.

31. Contact Howdy Owl

Questions about these Terms of Service may be directed to:

Howdy Owl
1323 Boyd Street
Ashland, Nebraska
Phone: 402-875-0450
Email: brett@howdyowl.com

You may also contact us through the Contact Us or Request a Quote page on our website.