Refund policy

Return & Replacement Policy

Customer Satisfaction Comes First

At Howdy Owl, customer satisfaction is our number-one priority. We take pride in providing fast, dependable service and premium-quality work. We encourage you to view our customer reviews to see the experiences others have had working with us.

If We Made the Mistake, We’ll Make It Right

If your product arrives defective, damaged, or was produced incorrectly because of an error on our part, please contact us within seven days of receiving your order.

Once the issue is verified, we will provide a hassle-free resolution. Depending on the situation, this may include a reprint, replacement, repair, or refund. If the product needs to be returned, we will provide return instructions and cover the return cost.

Customer-Supplied Files and Approved Artwork

Customers are responsible for carefully reviewing all submitted graphic files, order details, measurements, and design proofs before production.

We cannot provide a full refund or complimentary replacement when an issue results from customer-supplied information or artwork, including:

  • Spelling or grammatical errors

  • Incorrect measurements or dimensions

  • Low-resolution or poor-quality images

  • Missing or incorrect information

  • Incorrect color selections

  • Errors contained in an approved design proof

  • Other problems originating in a customer-supplied print file

If a customer-related error is discovered after production, please contact us. We will work with you to correct the issue and provide a discounted price on a replacement whenever possible.

Custom and Personalized Products

Because most Howdy Owl products are made specifically for each customer, products that were produced correctly and match the submitted file or approved proof are not eligible for return or a full refund.

Reporting a Problem

Please contact Howdy Owl through our website or call 402-875-0450. Include your order information, a description of the problem, and photographs showing the issue when possible. Please keep the product and its packaging until the issue has been resolved.