Shipping Policy

Effective Date: July 29, 2026

At Howdy Owl, we carefully produce and package our custom signs, banners, graphic displays, wall art, and other products so they arrive safely and ready to use.

Free Shipping on Orders of $50 or More

Howdy Owl offers free standard shipping on qualifying orders of $50 or more within the contiguous United States.

Shipping charges for orders under $50 will be calculated and displayed during checkout. Expedited shipping, oversized products, special delivery services, or shipments outside the contiguous United States may require additional charges.

Order Processing and Shipping Times

Because many Howdy Owl products are custom-made or printed to order, production times may vary by product, quantity, artwork approval, and current workload.

Estimated production or shipping information may be shown on the applicable product page, provided during the quote process, or communicated after your order is placed. Shipping estimates begin after production is complete and do not include weekends, holidays, artwork delays, or carrier delays.

Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier and cannot be guaranteed by Howdy Owl.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please contact Howdy Owl as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered production or been transferred to the shipping carrier. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Shipping Damage

Please inspect your order promptly after delivery.

If your order arrives damaged, contact Howdy Owl as soon as possible and provide:

• Your name and order number

• A description of the damage

• Photos of the damaged product

• Photos of the shipping box or packaging

• A photo of the shipping label

Please keep the damaged product and all original packaging until the shipping claim has been resolved.

Do not file a separate claim directly with the shipping carrier unless instructed to do so by Howdy Owl. We will communicate with the shipping company, manage the damage claim, and work with you on an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, repair, account credit, or refund.

Lost, Missing, or Delayed Packages

If tracking information shows that your order has been delivered but you cannot locate it, please check the delivery area, ask other members of your household or business, and contact the shipping carrier.

You may also contact Howdy Owl for assistance. We will help investigate the shipment when possible, but we cannot guarantee reimbursement or replacement for packages that the carrier confirms were properly delivered.

Carrier delays caused by weather, service interruptions, incorrect addresses, or other circumstances outside Howdy Owl’s control do not automatically qualify for a refund.

Returns, Refunds, and Replacement Products

Shipping damage, defective products, and errors caused by Howdy Owl will be handled in accordance with our Return & Refund Policy. Customer satisfaction is important to us, and we will work to correct qualifying problems promptly.

Because many of our products are customized, personalized, or produced using customer-approved artwork, we generally cannot offer a full refund when an issue results from:

• Incorrect information supplied by the customer

• Spelling, sizing, color, or design choices approved by the customer

• Low-resolution or improperly prepared customer artwork

• An incorrect shipping address supplied during checkout

• Other customer-approved production details

When a problem results from customer-provided information or artwork, Howdy Owl may offer a discounted replacement when appropriate.

Please review our Return & Refund Policy for complete information about eligibility, reporting requirements, replacements, returns, and refunds.

Contact Howdy Owl

For questions about shipping, delivery, damaged products, or an existing order, please contact us:

Howdy Owl
1323 Boyd Street
Ashland, Nebraska
Phone: 402-875-0450

Please include your order number whenever possible so we can assist you more efficiently.