Privacy policy

Custom Signs and Graphic Displays Return, Reprint & Replacement Policy

Customer Satisfaction Is Our Number-One Priority

Howdy Owl is a graphic display company based in Ashland, Nebraska, providing custom signs, vinyl banners, yard signs, rigid signs, decals, vehicle graphics, trade show displays, wall graphics, and other custom-printed products to customers in Omaha, Lincoln, and throughout the United States.

Customer satisfaction is our number-one priority. We take pride in providing fast, dependable service and premium-quality work. We invite you to view our customer reviews for added confidence in the quality and personal service you can expect from Howdy Owl.

Because most Howdy Owl signs and graphic displays are custom-printed or made specifically for each customer, our return policy differs from the return policies for standard, mass-produced retail products.

Defective Products and Howdy Owl Production Errors

If your custom sign, banner, display, or printed product arrives damaged, is defective, or was produced incorrectly because of an error on our part, please contact Howdy Owl within seven days of receiving your order.

If we made the mistake, we will make it right. Once the issue is verified, we will provide a hassle-free resolution. Depending on the circumstances, this may include a reprint, replacement, repair, or refund at no additional cost to the customer.

If the original product needs to be returned, Howdy Owl will provide return instructions and cover the return cost.

Customer-Supplied Graphic Files and Approved Artwork

Customers are responsible for carefully reviewing the accuracy and print readiness of all submitted graphic files, artwork, measurements, order information, and design proofs before production begins.

A full refund or complimentary replacement is not available when an issue originates from customer-supplied artwork, information, or an approved design proof. Customer-related file errors may include:

  • Misspelled words or grammatical errors

  • Incorrect names, dates, phone numbers, or other information

  • Incorrect sizes, measurements, quantities, or specifications

  • Low-resolution, blurry, pixelated, or poor-quality images

  • Missing artwork, text, logos, bleed, or other design elements

  • Incorrect color selections

  • Outdated or incorrect logo files

  • Layout or content approved by the customer

If a customer-supplied graphic file error is discovered after production, please contact us. Howdy Owl will work with you to correct the problem and offer a discounted replacement or reprint whenever possible. Our goal is to help you receive the corrected sign or graphic display as affordably and quickly as possible.

Returns on Custom and Personalized Products

Custom signs, banners, decals, displays, and personalized products that were produced correctly and match the submitted file, approved proof, or order specifications are not eligible for return or a full refund.

These products are created specifically for an individual customer and generally cannot be resold. This restriction does not apply to verified product defects, shipping damage, or production errors caused by Howdy Owl.

How to Report a Problem

To report an issue with a custom sign or graphic display, contact Howdy Owl through our website or call 402-875-0450.

Please provide:

  • Your name and order information

  • A description of the problem

  • Photographs clearly showing the issue

  • A copy of the submitted file or approved proof, when applicable

Please keep the product and its original packaging until the issue has been reviewed. We will respond promptly and work directly with you toward a fair resolution.